Return of products

Products purchased from the site can be returned according to the Government Emergency Ordinance no. 34/2014 on consumer rights in the contracts concluded with professionals, as well as for the amendment and completion of some normative acts (hereinafter referred to as O.U.G. 34/2014).

Thus, within 14 days of receipt of the product ordered either by you or by a third-party person appointed by you, other than the carrier, you have the legal right to renounce the purchase of the product, without penalty and without invoking a reason.

To exercise your right of withdrawal, you must inform NU AM TIMP firm about your decision to withdraw from this contract, using an unequivocal e-mail statement: You can also fill in and submit electronically from our website under the Contact page. If you use this option, we will send you without delay, on a durable medium, for example by e-mail, the confirmation of receipt of the withdrawal request. To meet the withdrawal deadline, it is sufficient to send the communication on the exercise of the right of withdrawal before the expiry of the withdrawal period.

If you withdraw, we will refund any amount we have received from you, including the costs of delivery, except for additional costs arising from the fact that you have chosen a different delivery method than the cheapest type of standard delivery offered by us, without undue delay and in any event no later than 14 days from the date on which we are informed of your decision to withdraw from this contract. We will make this refund using bank transfer. In this case, the related amount will be transferred to an IBAN account, we can postpone the refund until the date we receive the products back or until the time you have provided us with proof that you have sent back the products, the earliest date being valid. You will have to bear the direct cost of returning the products.

The return of the products can be made online, through the courier company at the address: Cluj Napoca, str. Horea, nr. 5 ap. 7. Without undue delay and, in any case, within a maximum of 14 days from the date on which you took physical possession of the ordered product, either you or a third party mentioned by you, other than the carrier. The deadline is met if the products are sent back before the expiry of the 14-day period.

The returned product must be in the same condition in which it was delivered (in the original packaging with all the accessories, with the labels intact and the documents that accompanied it). Products that have physical changes, bumps, chippings, scratches, shocks, traces of use and/or unauthorized interventions, etc. are not accepted for return. You are responsible for the reduction in the value of products resulting from handling, other than those necessary to determine the nature, qualities and functioning of the products.

Briefly, you have the right to give up the products you bought within 14 days from the day you received the products under the conditions set out above. You send them back to us and we'll refund you the money. From a legal point of view, you do not have to invoke any reason. However, it would be nice to give us an explanation so that, in the future, we can avoid situations of this kind.